FAQ

What types of services do you offer?

We offer a comprehensive range of services tailored to meet your specific needs, including personal care, companionship, medication management, meal preparation, errands, and assistance with daily activities.

Can I choose my caregiver?

Yes, you can choose your caregiver. If not, we will carefully consider your preferences, care needs, and personality when matching you with a caregiver. Our goal is to ensure compatibility and foster a positive and comfortable relationship.

Can I meet the caregiver before services begin?

Absolutely, we encourage clients to meet their assigned caregiver before services commence. Building a connection and ensuring comfort is essential for a positive care experience.

What is the cost of your services?

Our pricing structure is transparent, and we can discuss the costs based on your specific care needs. We offer flexibility and clarity to ensure you understand and are comfortable with the financial aspects of our services.

We accept private clients, Direct payment clients, Clients from Local Authority, NHS clients, and all referrals.

How do you handle emergencies?

We have a robust emergency response plan in place to address any unexpected situations. Our caregivers are trained to handle emergencies, and we prioritise the safety and well-being of our clients.

What communication systems do you have in place?

We maintain open communication with clients and their families through regular updates, care reports, and a designated point of contact. We want you to stay informed and involved in your care journey.